Carefully, You should read the terms and conditions from PiOrg.io. By purchasing, download you agree to our terms and condition. If you do not agree to these terms we won’t take it personally, but please do not use our product.
1. Who we will do support.
We help and support those who have registered to PiOrg.io
We answer any pre-buy-questions who have registered or had not registered PiOrg.io
2. What we will do support.
We help customers solve problems / issues ( functionality ) that we advertise and not work in the customer’s side
We help customers do import sample data
We help customers start using the basic steps of PiOrg.io
We help customers update to the newest version of PiOrg.io
3. Support Time
Support requests are being processed on business days from 8:00 to 18:00 / Monday -> Saturday ( GMT +8 )
4. Where Can You Get a Support
We spent most of the priority help in our help center https://support.piorg.io Please, make sure that you’ve studied the PiOrg document https://documentation.piorg.io before submitting a support ticket. We cannot take any responsibility for damages caused by crucial information leaks.
You can use method sending email for emergencies: email@example.com
The method Live-Support, chat and work with us via Skype is only for paid-services
Please do not forget that all our products and services are provided “as is” without warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Refund claims can be satisfied only if the Product is not as described, is broken, or is corrupt. The deadline for a Buyer making any refund claim is 30 calendar days after purchase and this claim must be made to PiOrg’s Support Channel: https://support.piorg.io
Please note that PiOrg will verify the validity of the claim before a refund is approved.